Refund Policy

Truddle.com offers non-tangible, digitally delivered products. While digital items are not returnable, we provide a clear refund process to support customer satisfaction in specific situations.

Eligibility for Refund

You may be eligible for a refund within 30 days of purchase under the following conditions:

  • You made a purchase in error and have not downloaded or accessed the product
  • The product is defective, inaccessible, or not as described
  • You did not receive the download link or access email

If your case meets any of the above, please contact our support team for resolution.

How to Request a Refund

To request a refund:

  1. Email support@ebookeys.shop within 30 days of your purchase
  2. Include your Order Number and Product Name
  3. Explain the issue with your order

We aim to respond within 24 hours.

Resolution Options

Depending on the issue, we will offer one of the following:

  • A resend of the original download
  • A replacement product
  • A full refund

Refunds will be processed to your original payment method within 5–10 business days once approved.

Limitations

Refunds will not be granted if:

  • The product has already been accessed, downloaded, or used and no valid issue is found
  • The request is made more than 30 days after purchase
  • The customer refuses to follow troubleshooting steps
  • The issue is due to incompatibility with your system or software (please check requirements before purchasing)

Final Note

Digital products are non-returnable once accessed. Please review all product details before purchase. We are here to help if you experience any issues.