Your satisfaction is important to us. Because our products are delivered electronically, a few extra safeguards are in place to ensure every purchase is secure and transparent.

1. Digital-Only Delivery

All products are digital license keys delivered via email after purchase confirmation. No physical items are shipped. Because digital products are delivered instantly, refunds may be limited once the license key or download link has been delivered. However, we will review eligible cases such as defective or invalid keys in accordance with the policy below.

2. When Refunds Are Not Possible

We’re unable to issue a refund if:

  • You purchased the wrong product, version, or platform.
  • You changed your mind after the download link or code was delivered.
  • The key has already been activated.
  • The software is incompatible with your device, unless our product page stated otherwise.
  • Activation fails because of previous unofficial or altered installations.
  • A code, download link, or account was shared with a third party.

3. Situations Eligible for Review

A refund or replacement will be issued if one of the following situations is verified by our support team:

  • Non-delivery – The product was not delivered and cannot be provided by our support team within a reasonable time.
  • Defective or invalid key – The code we supplied is unusable or shows as already redeemed. Key validity is assessed using the publisher's official activation servers. We will provide the customer with written confirmation of the activation status result within 48 hours of receiving the complaint.
  • Technical fault on our side – A server or file error prevents you from downloading the product.

4. Exact Submission Process

To start a review and follow our exact submission process, email contact@truddle.com within 14 days of purchase and include any error messages or screenshots that help explain the issue.

Approved refund requests are issued within 5 business days of approval to the original payment method.

After the refund is issued, the time required for the funds to appear in your account may vary depending on your payment provider and typically takes 3–7 business days.

5. We’re Here to Help First

We encourage customers to contact our support team before requesting a refund. Many installation or activation issues can be resolved through email or chat assistance.

6. Disputes & Chargebacks

Opening a payment dispute before contacting us disrupts the resolution process. We kindly ask that you allow our support team the opportunity to assist you first.

EU Right of Withdrawal:

In accordance with EU Consumer Rights Directive 2011/83/EU, customers in the European Union have a 14-day right of withdrawal from the date of purchase. However, by accepting delivery of a digital licence key or download link, you expressly acknowledge and waive this right, as the digital content has been fully provided before the end of the withdrawal period. This waiver is consistent with Article 16(m) of the Directive.

Questions?

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support, please don’t hesitate to contact us at:

Business name: truddle.com

Email: contact@truddle.com

Address: 2190 North Loop W Ste 104, Houston, TX 77018-8007, United States

Phone Number: +1 (832) 303-6975

Business Operating Hours:

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed

Time Zone: (Central Time – CT)

Response Time: Customer support replies within 1 business day.

Contact Us: here